HelpDesk Articles

Troubleshooting
  • Pixelated Video

     When you first click on a channel it may appear to be a little pixelated at the beginning. This is happening because the program is building up enough data in order to provide a buffer free watching experience. Please allow up to a minute for t...






  • Completely Black Screen

    If you are getting a completely black screen inside of the SkyStream TV application, it is most likely because another program is using the video player in the background. To fix this issue simply restart your device and then reopen the SkyStream TV ...






  • Too many users Error Message

    If you get a pop up saying that their are too many users, this is because someone else logged into your account and is watching a channel. If you would like to have up to six simultaneous users at one time, please subscribe to our multi user package....






  • How to Minimize Buffering

    The first and usually most overlooked reason that buffering occurs is your own internet speed. If you are going to stream your video content you need fast internet. While you can get away with 5 Mbps down for most streams, this is really the absolute...